គោលការណ៍បង្វិលសងប្រាក់
Return & Refund Policy
Customized Products
Because all Threadsignature products are custom-made and personalized specifically for each customer, all sales are final.
We do not accept:
- Returns
- Exchanges
- Refund requests
- Order cancellations after production has begun
This policy exists because personalized products cannot be resold or restocked.
Damaged or Incorrect Items
If you receive:
- A damaged item
- A defective product
- The wrong item
Please contact us within 7 days of delivery and include:
- Your order number
- Photos showing the issue
- A brief description of the problem
If the issue is determined to be our error, we will provide a replacement at no additional cost.
Customer Design Errors
Threadsignature is not responsible for errors approved or submitted by the customer, including:
- Misspelled names
- Incorrect dates
- Incorrect custom text
- Low-quality uploaded photos
- Design choices approved before production
Please carefully review all customization details before placing your order.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact us:
Threadsignature
Email: contact@threadsignature.com
Website: www.threadsignature.com